What is CustomerIQ
CustomerIQ is an AI-assisted workspace designed to help teams collect, organize, and synthesize customer feedback from various sources. It allows users to capture and organize all forms of customer feedback, including text, audio, and video, providing a holistic view of customer sentiment.
Why choose CustomerIQ
CustomerIQ employs AI to transcribe audio/video, normalize text, and automatically extract insights from feedback, simplifying analysis. It also offers lightning-fast text embedding-based search and semantic search filters, enabling users to quickly find relevant insights. Additionally, its collaborative workspace promotes teamwork and real-time collaborative block-based documents for organizing findings.
How to use CustomerIQ better
To make the most of CustomerIQ, users should create folders and organize feedback effectively, making it easy to categorize and manage diverse customer insights. They can also utilize the AI-powered widgets that provide quick summaries of insights, aiding efficient data comprehension. Lastly, integrating CustomerIQ with over 1,000 other tools and utilizing its synchronization feature can further streamline data analysis.